FAQ

Use our FAQ's below to help answer your questions. If you still can't find what you're looking for. Contact us here.

Sizing

The styling that we’ve used favours a boxed fit, as opposed to skinny trousers and slim-fit jackets. This gives you space to add layers underneath in colder climates, and room for airflow in summer.

The back of our jacket and the end of each sleeve covering your wrists, have long designs to ensure protection, with our ballistic fibres covering you when it matters. Our trousers are boot cut, letting you discreetly fit a boot or rider shoe underneath.

To assess your size best, we suggest that you measure a jacket or pair of jeans that you feel comfortable in, and then compare that to our detailed size charts. It’s important that the impact protectors cover your limbs properly, so try it on as soon as it arrives.

We have a detailed size chart for you to consolidate. Our products are made to be a relaxed fit, rather than tight or oversized. Please consider this when making your purchase.

You can read a detailed guide on how to measure a garment to get the perfect fit the first time, here.

Shipping

EU Shipping

Please note that all garments are shipped within 48 hours. 

Shipping to the EU is free for orders over €300. We ship EU-wide with VAT included. 

We use local couriers and international suppliers to provide the most efficient delivery for you. 

You can see a breakdown of delivery schedules and rates below.

UK Shipping

When shipping to the UK, we prepay taxes to save our customers from having to manage this with customs directly. Returns still follow our standard policy, however, UK Import Tax (19%) will be deducted from the refunds.

International Shipping 

International shipping is available.

The end customer will be responsible for paying the customs and duties. 

For returns, please email support@silkroadriders.com.  

Warranty

Safety and performance will always be our number one priority. We engineer all of our products to withstand the harshest conditions and use independent test labs to ensure that they perform when it matters.  

We stand by our quality of manufacturing and offer a free 2-year warranty on all of our protective clothing for any manufacturing or material faults.

Please note that our warranty does not apply to the D3O® Ghost™ Armour or any third-party products.

Returns and Exchanges

If you are not 100% satisfied with your purchase, you have 21 days, from the date of the order to return your items to us for a refund. We will notify you when we have received your return.

To return an item, please follow the returns process here.

All items must be returned in their original, saleable condition (unworn, unwashed and with all tags). Please note that D3O® Ghost™  Back protectors are non-refundable due to the liability of the protectors. 

Return shipping is a fixed fee of €10 within Europe, which will be deducted from the refund. Please wait 14 working days for your refund to appear in your account.

If you experience any issues with your garment or there are manufacturer issues, we’ll cover the cost of your returns. Email us at support@silkroadriders.com for support.

Pre-Orders

Pre-orders are one way that we help create sustainability at Silk Road. By anticipating the volume of demand for any of our pieces, we can reduce waste or disappointment easily.

On our product pages, we’ll let you know when we expect our products to be ready to ship to you. If we encounter any delays, we’ll make sure to notify you via email. 

All of our pre-orders come with the same returns and exchange policy as any other products, with full refunds available for 21 days after your purchase date. We will always try to have a wide range of sizes available should you need to change your garment, but do refer to our sizing charts for the best chance to get it right the first time.

Sustainability

Our first commitment is to produce high-quality products that protect our riders. Our second is to do so with sustainable practices that protect the planet. All of our products are responsibly sourced, from suppliers and manufacturers with the highest standards for sustainability

We purposefully produce low-volume but high-quality clothing, that is built to last the test of time. Each garment is cut, sewn and constructed in a facility that is LEED-certified for its use of Solar power, lowered CO2 and reduced water consumption. 

Our packaging is all biodegradable, with labels made from FCS materials and the industry-standard plastic packaging, replaced with cornstarch alternatives. 

We’re committed to improving our efficiency and sustainable practices, which is why our manufacturing facilities are working together with universities to better understand how to improve production.

Jacket Size Chart

MEN'S MEASUREMENTS GUIDE

Size 2XS XS S M L XL 2XL 3XL 4XL 5Xl
Chest cm 86-96 92-102 100-108 107-114 112-120 118-126 125-132 132-138 136-143 141-148
inches 34-36 36-40 39-42.5 42-45 44-47 46.5-49.5 49-52 52-54.5 53.5-56 55-58
Waist cm 83-87 87-91 91-95 95-99 99-105 105-113 111-119 117-125 123-131 129-136
inches 32.5-34.5 34.5-36 36-37.5 37.5-39 39-41.5 41.5-44.5 44-47 46-49 48.5-51.5 50.5-53.5
Height cm 177-179 178-180 179-181 180-182 181-183 182-184 183-185 184-186 185-187 186-188
inches 69.5-70.5 70-71 70.5-71 71-72 71.5-72 72-72.5 72.2-73 72.5-73.5 73-74 73.5-74.5

Trousers Size Chart

MEN'S MEASUREMENTS GUIDE

Size W28 W30 W31 W32 W33 W34 W36 W38 W40 W42
Waist cm 91-96 96-99 99-101 101-104 104-107 107-112 112-116 116-120 120-126 128-132
inches 35.5-37.5 37.5-39 39-40 40-41 41-42 42-44 44-45.5 45.5-47 47-49.5 49.5-52

Get in touch

Have questions about your order, or a general enquiry?